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About Us – WebEyeClinic

At WebEyeClinic, our goal is to make eye health information easier to understand and easier to access, wherever you live and whatever language you speak.

Many people leave an eye clinic with an OCT scan, Pentacam map, retina photograph, prescription, visual field test, or clinic report and still do not fully understand what it means. Others develop symptoms such as blurry vision, red eye, flashes, floaters, eye pain, dry eyes, discharge, or changes in vision and are unsure what they should do next.

WebEyeClinic was created to help bridge that gap. Our online service combines Visio, our AI eye-care assistant, with access to WebEyeClinic Eye Doctors. You can describe your symptoms, answer structured questions, upload eye images or PDF reports, and receive clear educational guidance about possible next steps.

If an Eye Doctor is available online, they may join your conversation and chat with you directly. If no Eye Doctor is available at that time, you do not need to wait on the page. Your case can be reviewed later, and the doctor may send you a message if further guidance, information, or follow-up is needed.

Our Mission

Our mission is to make eye care easier to understand. Eye conditions and test results can sound complex, especially when terms such as keratoconus, diabetic macular oedema, optic nerve cupping, corneal ectasia, glaucoma suspect, macular degeneration, or retinal thinning are used.

Most patients mainly want to know: “What does this mean for me, and what should I do next?”

WebEyeClinic helps you organise your symptoms, understand eye-health information, prepare better questions for an appointment, and better understand scans, photographs, prescriptions, or reports you already have.

WebEyeClinic does not replace an in-person examination by an ophthalmologist, optometrist, emergency department, or other appropriate healthcare professional. Our role is to make eye-health information clearer, more understandable, and more useful.

How WebEyeClinic Works

1) Start a Private Eye-Care Conversation

You can start through our Chat With an Eye Doctor Online for Free page.

You provide basic details such as your first name, age, gender, country, city, preferred chat language, and email address. Your email is verified before your patient case is started.

2) Chat With Visio, Our AI Eye-Care Assistant

Visio guides the initial conversation. You can describe your symptoms in your own words, explain changes in your vision, answer follow-up questions, and provide relevant eye-health information.

Visio helps organise the information you provide and offers educational guidance about possible next steps. Visio does not provide a final medical diagnosis and does not replace an examination by an eye-care professional.

3) Upload Eye Images and PDF Reports

You can upload relevant eye images and medical reports directly into your private conversation. Supported attachments include JPG, PNG and WebP images, as well as PDF documents.

These may include OCT scans, Pentacam maps, corneal topography, fundus photographs, retina images, visual field results, prescriptions, clinic letters, discharge summaries, and other eye-related reports.

A message can contain up to 5 images or 1 PDF, with a maximum file size of 5 MB per attachment.

Uploaded files are associated with your private WebEyeClinic case and are not published as ordinary public website media.

4) An Eye Doctor Can Join Your Chat if Available

If a WebEyeClinic Eye Doctor is available online while you are chatting, they may join your conversation and communicate with you directly.

The doctor can review the information you have already provided, including your symptoms, conversation history, and any eye images or PDF reports you uploaded.

When an Eye Doctor takes over the live conversation, Visio is paused for that case so you can communicate directly with the doctor.

The Eye Doctor may ask additional questions, discuss your uploaded information, provide educational guidance, and explain what kind of follow-up or in-person eye care may be appropriate.

5) If No Eye Doctor Is Online, You Do Not Need to Wait

An Eye Doctor may not always be available at the exact time you start your conversation. If no doctor is online, you can still complete your conversation with Visio, provide the relevant information, and upload any useful images or reports.

You do not need to keep the WebEyeClinic page open while waiting.

Your case can be reviewed later by an Eye Doctor. If the doctor needs to provide further guidance, ask a follow-up question, request more information, or send you a message, they can do so through your WebEyeClinic case.

6) Receive an Email When an Eye Doctor Messages You

If you are offline when an Eye Doctor sends you a message, WebEyeClinic can notify you through your verified email address.

The email contains a secure return link. When you open it, you can return to your private My Chat conversation, read the doctor’s message, reply, and upload additional eye images or PDF reports if needed.

This means you can start your case when convenient, leave the website, and return later if an Eye Doctor needs to communicate with you.

7) Continue the Conversation With the Eye Doctor

When an Eye Doctor is communicating with you, both you and the doctor can send messages through the same private conversation.

The doctor can also send images or PDF documents when appropriate, and you can send additional images or PDF reports back to the doctor.

You can end your browser session when you have finished and return again through a new secure notification link if the doctor later sends another message.

8) Multilingual Access

You can select a preferred chat language and describe your symptoms in the language that is most comfortable for you where supported.

This can help people from different countries and language backgrounds communicate eye symptoms and better understand eye-health information.

9) Free Access

WebEyeClinic currently provides access to its online eye-guidance service without requiring a paid membership before starting a conversation.

If WebEyeClinic helps you, you may choose to support the service through an optional donation. Donations help support the continued development and availability of free eye-health education and online guidance.

What WebEyeClinic Can Help With

• Understanding symptoms such as blurry vision, red eye, eye discomfort, flashes, floaters, dry eyes, discharge, or contact-lens concerns
• Organising your symptoms before an eye appointment
• Understanding terminology used in eye reports or clinic letters
• Reviewing eye images or reports for educational purposes
• Understanding information contained in OCT scans, Pentacam maps, corneal topography, fundus photographs, visual field results, prescriptions, and other eye-related reports
• Helping you identify useful questions to ask your ophthalmologist or optometrist
• Helping you understand when an in-person eye examination may be important
• Supporting people who find medical terminology or language barriers difficult

What WebEyeClinic Does Not Do

WebEyeClinic is an educational eye-guidance service. Online conversations have important limitations because you have not been physically examined.

WebEyeClinic does not replace an in-person eye examination and should not be relied upon for emergency treatment, surgery, physical examination, eye-pressure measurement, dilated retinal examination, or other tests that require a healthcare professional to examine you directly.

Many eye conditions require examination with equipment such as a slit lamp, tonometer, retinal imaging system, OCT scanner, corneal topographer, or other specialist equipment before a diagnosis can be confirmed.

Online information should not be used to delay urgent or necessary face-to-face medical care.

When Online Guidance Is Not Enough

Online eye guidance can be useful for education and understanding, but some symptoms require urgent face-to-face medical assessment.

Seek urgent in-person medical or eye care if you experience:

• Sudden loss of vision
• A new dark curtain, shadow, or missing area in your vision
• Severe eye pain
• A painful red eye with light sensitivity or reduced vision
• Sudden new flashes or many new floaters
• Chemical exposure or significant trauma to the eye
• Rapidly worsening vision after eye surgery or an eye procedure
• Severe headache associated with significant visual changes, nausea, or vomiting

Do not wait for Visio or an Eye Doctor to reply if you believe you have an urgent or rapidly worsening eye problem. Seek appropriate emergency or urgent in-person medical care.

Privacy and Patient Access

WebEyeClinic uses verified email addresses and protected patient sessions to help keep conversations private.

Your uploaded eye images and reports are associated with your private case rather than being published in the public website media library.

If an Eye Doctor replies while you are offline, your verified email address can be used to send a secure notification so you can return to the conversation.

WebEyeClinic also uses safeguards designed to reduce automated abuse and protect access to patient conversations.

Who We Help

• People with new eye scans such as OCT, Pentacam, fundus photographs, or visual field tests who want help understanding the information
• People with symptoms such as red eye, blurry vision, eye pain, flashes, floaters, dry eyes, discharge, or contact-lens problems
• Patients who feel confused after an eye clinic appointment
• People who want to understand whether their symptoms may need urgent care or routine review
• Patients who want to prepare better questions before seeing an ophthalmologist or optometrist
• People who want to upload an eye report and better understand the terminology used
• People who face language barriers when trying to understand eye-health information

How to Start

Starting is simple:

• Visit the Chat With an Eye Doctor Online for Free page
• Enter your basic patient details
• Verify your email address
• Describe your eye symptoms to Visio in your own words
• Answer relevant follow-up questions
• Upload eye images or PDF reports when useful
• Receive educational guidance from Visio
• If an Eye Doctor is available online, they may join the chat and communicate with you directly
• If no Eye Doctor is available, you can leave the page and your case can be reviewed later
• If the Eye Doctor sends you a message while you are offline, you can receive an email with a secure link back to My Chat
• Return securely to read the message, reply, or send additional images or PDF reports if needed

Our Promise

WebEyeClinic is built around clarity, privacy, safety, and responsible eye-health education.

We aim to explain eye-health information in understandable language while being clear about the limitations of online guidance.

We will be clear about the difference between AI-assisted educational guidance and communication with an Eye Doctor.

We will also encourage appropriate in-person assessment whenever symptoms, reports, or circumstances suggest that physical examination or urgent medical care may be necessary.

Bottom Line

WebEyeClinic combines Visio AI-assisted eye guidance with access to Eye Doctor review and direct patient-doctor messaging.

You can describe your symptoms, verify your email, upload eye images and PDF reports, and receive educational guidance through your private WebEyeClinic case.

If an Eye Doctor is available online, they may join the chat and communicate with you directly. If no doctor is available at that time, you can leave the website and your case can be reviewed later. If the doctor needs to contact you, WebEyeClinic can send a notification to your verified email so you can securely return to the conversation.

Our goal is simple: better understanding, better questions, and safer decisions about eye care.

Last updated: August 27, 2026.

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