Privacy & Consent
This page explains what happens to the information you provide when you use the WebEyeClinic chat and how Visio and authorized clinical staff may be involved.
What WebEyeClinic saves
When you start a saved case, WebEyeClinic may store the profile information you provide, your conversation, eye or health information you choose to share, uploaded images or reports, and messages sent by authorized clinical staff.
This allows you to return to the same case and allows the clinical team to review the information already provided instead of asking you to start again.
Legal basis used for the core service
For UK/EU GDPR purposes, WebEyeClinic currently records Article 6(1)(b) for processing needed to provide the online service you request and Article 9(2)(a) explicit consent for the eye-health and other special-category health information you choose to provide.
Other limited processing, such as records that must be retained for security, legal claims or other legal obligations, may require a different lawful basis and should be described in the Privacy Policy where applicable.
Who may review your saved case
Authorized WebEyeClinic clinical staff in the organization may review a saved case when needed for the service. Access is restricted through staff accounts and organization controls.
The patient chat may identify a staff member using their professional title and first name, for example Ophthalmologist - Sarah.
How your email is used
Your verified email may be used for service messages connected to your case, such as verification codes, secure return links and notifications that a clinician has replied.
Agreeing to use the chat is not a marketing opt-in. Promotional or newsletter consent, if offered in the future, must be separate.
About Visio, AI processing and providers
Visio is WebEyeClinic’s AI eye-care assistant. Information you submit to Visio may be transmitted to WebEyeClinic’s external AI service provider to generate the educational response. WebEyeClinic configures its Responses API requests with store=false; provider contractual, security-monitoring, retention and international-transfer arrangements are addressed separately in the organization’s privacy/provider review.
Visio can ask questions, organize information, explain eye-health information in general educational terms and indicate when professional eye assessment may be appropriate. It is not a licensed clinician. Visio does not diagnose, provide provisional or likely diagnoses, prescribe medication, recommend individualized treatment or provide an emergency medical service. AI information does not replace appropriate assessment by a qualified clinician when that is needed.
Images, scans and reports
If you upload an eye photograph, scan, test result or report, it becomes part of the saved case. AI or clinical staff may review it as part of the conversation.
An image or report alone may not provide enough information to determine the cause of an eye problem, so WebEyeClinic may still recommend an examination or other appropriate follow-up.
Emergency and urgent symptoms
WebEyeClinic is not an emergency service. If symptoms may need urgent assessment, Visio may advise urgent or in-person care rather than waiting for an online reply.
Your privacy rights, withdrawal, retention & deletion
Ending the browser chat does not delete a saved case. Saved cases are kept according to the retention settings that apply to the WebEyeClinic service and any applicable legal obligations.
From the secure My Chat → Privacy & data area, you can submit requests for access, correction, restriction, portability or deletion of the saved case. These requests are recorded for authorized supervisor review.
You can also withdraw your explicit health-data consent for future WebEyeClinic service processing. Withdrawal closes the active case/service session and is recorded immediately. It does not necessarily require WebEyeClinic to erase records that must lawfully be retained or processed under another valid legal basis.
Privacy questions and data requests
When you have an authenticated saved case, the Privacy & data rights controls in the active chat or secure My Chat page can record requests for access, correction, restriction, portability/export or deletion. The same controls allow you to withdraw explicit health-data consent for future WebEyeClinic service processing.
You can also contact WebEyeClinic using the contact details provided on this website if you cannot access the secure case or have a broader privacy question.
How consent is recorded
WebEyeClinic uses two separate required, unchecked boxes: one for explicit health-data consent and one acknowledging the privacy/service terms. When you start a saved case, WebEyeClinic records the consent version, UTC date and time, acceptance method, the configured Article 6/Article 9 basis, and a SHA-256 hash of the exact canonical wording covered by that version.
The original case consent record is not edited by the patient interface. Later withdrawal is recorded separately in the audit/data-rights workflow so WebEyeClinic can demonstrate both the original acceptance and the later withdrawal event.
Explicit health-data consent statement
I explicitly consent to WebEyeClinic processing the eye-health information I choose to provide, including my symptoms, chat messages, eye images, scans and medical reports, to provide the WebEyeClinic service. I understand this may include processing by Visio, WebEyeClinic’s AI eye-care assistant, and review by authorized WebEyeClinic Eye Doctors or clinical staff. I understand I can withdraw this consent for future service processing, although this may mean WebEyeClinic can no longer continue this case.
Privacy & service acknowledgement
I have read the WebEyeClinic Privacy & Consent information, Privacy Policy and Terms of Use. I understand my verified email may be used for case-related service messages such as verification codes, secure return links and Eye Doctor reply notifications. This is not a marketing opt-in.